Carewell Living aims to hold stock of all styles and sizes of the products on the website. However, occasionally an item will be out of stock. If we are unable to fulfil an order we will inform you as soon as possible and offer you a full refund or exchange.
For UK orders, depending on the weight and size of your order, deliveries are despatched either via Royal Mail First Class or with a courier.
If you wish, you can collect your order from our warehouse (in Bridgwater, Somerset, UK) but please call first to let us know.
Our telephone/fax is manned Monday to Friday 9:00am to 5:30pm GMT. There is an answerphone service at all other times - Tel: +44 1278 434 440. Phone/fax calls are charged at your normal tariffs.
We have tried to make the delivery charges as simple to understand as possible, but if you have any questions please do not hesitate to contact us. Our aim is that all orders received before 12 noon will be despatched the same day (or the following Monday if placed over the weekend) except during very busy periods.
All UK and Ireland standard delivery orders of £15 or more will be despatched FREE of delivery charges.
Please allow 5-7 working days - frequently much quicker!
To UK Mainland and Ireland on orders over £15 - FREE DELIVERY
* Standard Royal Mail services can take up to two weeks to arrive, however, we strive to get items with you as soon as possible.
Delivery to Scottish Highlands and Islands, Isle of Man, Isle of Wight, Isles of Scilly, Channel Islands - £5
For ’Next Working Day Delivery’ to UK Mainland and Ireland - £10.50 per delivery address
Two-day courier delivery to Scottish Highlands and Islands, Isle of Man, Isle of Wight, Isles of Scilly, Channel Islands - £15
Orders need to be placed before 2.30pm from Monday to Friday. If you have a really urgent order and it is after 2.30pm, please call the office and we will try our best to help. Orders placed over a weekend or bank holiday will be despatched on the first subsequent working day.
For Saturday or Sunday deliveries, please call the office (+44 1278 434 440) and we will give you the cost depending on the item required.
A signature will be required on delivery of couriered items.
Please allow 7-21 working days. We will despatch straight away but are then dependant on the relevant country's postal service.
All orders will be sent by regular international post, if a trackable service is required, please call us.
Western Europe: from £10.00
Rest of the World: from £15.00
Some products and countries incur a supplement, e.g. Hong Kong, Australia, Singapore and others. Please call or email for more information. Please contact us on firstname.lastname@example.org to get a delivery quote.